Refund and Cancellation Policy
Last updated: 27 August 2026
This document explains how to cancel a Homio subscription and when money is returned. It forms part of the Terms of Use.
1. The trial is what protects you, and it comes first
Every paid plan starts with a 14 day trial. A card is registered at sign up, and nothing is charged during those 14 days. Cancel at any point inside the trial and there is no charge at all.
That is deliberately more generous than a right to change your mind after paying, because there is nothing to give back: the first charge happens only when the trial ends.
| Free trial | |
|---|---|
| Length | 14 days |
| Where it comes from | Homio's commercial offer |
| Starts | When you subscribe |
| Was anything charged? | No |
| If you cancel inside it | Nothing is charged, and access runs to the end of the 14 days |
1.1 A statutory right to withdraw, if your country gives you one
Some countries give a consumer a period in which to withdraw from a distance contract, separately from anything the seller offers. Where the law of your country of residence gives you such a right, it applies in addition to the trial above and nothing in this policy reduces it.
Two points worth knowing. That kind of right normally covers a consumer and not a business, and the Homio platform is offered for professional use. And where it does apply, the trial usually makes it moot, because the withdrawal period runs at the same time as the trial and during the trial no money has changed hands.
If you believe such a right applies to you, write to contato@homio.com.br and say so. We will apply it.
2. How to cancel
Write to contato@homio.com.br from the email address on the account, or ask through the support channel inside the platform. Cancellation is confirmed in writing.
We do not require a reason, a retention call or a minimum term.
3. What happens after you cancel
- During the free trial: access runs to the end of the 14 days and nothing is charged.
- Monthly plan: access runs to the end of the cycle already paid for. There is no further charge
and no pro rata refund of the days not used, except in the cases in section 4.
- Annual plan: access runs to the end of the period contracted. Any pro rata refund follows
section 4.
4. When we return money
| Situation | Refund |
|---|---|
| Withdrawal inside a statutory period that applies to you | Full |
| Duplicate charge, or an amount charged in excess | Full, of the difference |
| A charge made after a cancellation we had already confirmed | Full |
| Prolonged unavailability caused by a failure attributable to Homio | Pro rata, for the days affected |
| Cancelling an annual plan before the end of the period | Pro rata, for the months not used, less the annual discount already enjoyed |
| Changing your mind in the middle of a monthly cycle already started | No refund |
| Usage costs already consumed (telephony, SMS, WhatsApp) | No refund, as they are passed through from a third party |
5. How and when the refund arrives
Refunds are made to the same payment method used for the purchase, and in the currency of the original charge.
- Requests are reviewed within 5 business days.
- Once approved, the refund is submitted within 10 days.
- How long it then takes to appear on your statement depends on your card issuer, and usually takes
one or two billing cycles. That period is not under Homio's control.
A charge made in United States dollars is refunded in United States dollars, for the same amount that was charged. The amount that reaches your account in your own currency depends on your card issuer's exchange rate on each date, and on any international transaction fee it charges. Homio does not set either one and does not compensate the difference between them.
6. Usage costs are not subscription fees
Beyond the subscription, telephony, SMS and WhatsApp messages are charged according to consumption, passed through from suppliers. Those amounts correspond to a service a third party has already performed and are not refundable, including where you cancel within the period.
7. Suspension for breach
A subscription suspended or terminated for breach of the Terms of Use does not give rise to a refund of the period in progress.
8. Your data after cancellation
Once the contract ends, your data remains available for export for 30 days. After that it may be deleted, except for what tax law requires us to keep. The Privacy Policy has the detail.
9. Contact
contato@homio.com.br Rua Henrique Novaes, 88, room 605, Vitória, Espírito Santo, 29010-490, Brazil