Terms of Use

Last updated: 27 August 2026

These terms govern use of the site www.homio.com.br and the purchase of the plans offered on it. By using the site or subscribing to a plan, you agree to what is written here. If you do not agree, do not use the site.

Homio is established in Brazil and provides the platform from Brazil. If you are contracting from another country, sections 7, 13 and 14 are the ones that concern you most.

1. Who provides the service

In this document, "Homio" is the company above and "the platform" is the CRM and automation system it offers by subscription.

2. What Homio offers

The platform is software delivered over the internet, on a subscription basis, bringing together CRM, messaging channels, marketing automation and artificial intelligence features.

The service is provided as available on the date you subscribe. Features may be added, changed or discontinued. A change that materially reduces what you subscribed to will be announced at least 30 days in advance.

The platform interface, its documentation and its support are provided in Portuguese and in English. Availability of a specific messaging channel, telephone number or artificial intelligence feature depends on the third party that provides it and may differ from one country to another.

3. Who may subscribe

To subscribe you must be a company, or an individual over 18 with legal capacity, and provide true and complete information. Anyone subscribing on behalf of a company states that they have authority to do so.

The platform is offered for professional use. It is not offered for personal or household purposes.

4. Account and responsibility

You are responsible for:

• keeping your credentials confidential and not sharing them;
• everything done in your account, including by the users you create;
• the accuracy of the information you provide;
• the content you send, store or dispatch through the platform;
• obtaining the permissions you need from your own contacts, in particular before sending them

messages.

Tell us immediately if you suspect unauthorised use of your account.

5. Prohibited use

You may not use the platform to:

• send unsolicited bulk messages, chain messages or anything that amounts to spam;
• break the rules of carriers, of Meta or of any integrated channel;
• commit fraud, run scams, conduct phishing or impersonate somebody else;
• infringe intellectual property, image or privacy rights;
• distribute malware or attempt unauthorised access to systems;
• reverse engineer, copy or resell the platform without written permission;
• deliberately overload the infrastructure.

Breach of this section allows immediate suspension, with no refund of the period in progress. Abusive use of messaging channels can get the number blocked by the carrier or by Meta, and that block is outside Homio's control.

5.1 Messaging law is yours to comply with

Rules on commercial messaging differ from country to country, and they bind the sender. Depending on where you and your contacts are, that may include the Telephone Consumer Protection Act in the United States, the Privacy and Electronic Communications Regulations in the United Kingdom, the ePrivacy rules in the European Union, or the equivalent local rule elsewhere.

You are the sender. It is your responsibility to know which of those rules apply to you, to hold the consent or other basis they require, and to honour opt outs. Homio provides the tool and does not review the content or the destination of what you dispatch.

6. Free trial

Paid plans include a 14 day trial, with a card registered at sign up.

• Nothing is charged during the trial.
• At the end of the period the subscription becomes paid automatically, unless cancelled before that.
• If there is no valid payment method at the end of the trial, the subscription is cancelled rather

than left pending.

• The trial is offered once per customer.

7. Prices, charges, taxes and adjustment

• The prices that apply are the ones shown on the plans page at the time you subscribe.
• Prices are shown in Brazilian reais for the Portuguese version of the site and in United States

dollars for the English version. The currency follows the language you are browsing in.

• Charges are recurring, monthly or annual according to the cycle you choose, on the card you

registered.

• The annual cycle is charged in full at the start, with the discount shown on the plans page.
• There are usage costs that are not included in the subscription, such as telephony, SMS and

WhatsApp message fees. They are charged according to consumption and are set out on the costs page of the site.

• An annual adjustment may be applied with 30 days notice.
• Failed payment suspends access after the retry period. The account may then be closed and the data

deleted as described in section 12.

7.1 Taxes, currency and bank charges

Prices are stated exclusive of any tax. Any value added tax, sales tax, goods and services tax, import tax or similar charge due in your country is your responsibility, and is added to the price where we are required to collect it.

If the law of your country requires you to withhold any amount from the payment, the amount you pay must be increased so that Homio receives the full price stated.

Charges made in United States dollars are converted by your card issuer at its own rate, and your issuer may add an international transaction fee. Neither the rate nor that fee is set by Homio, and neither is refundable by us.

Cancellation and refunds are dealt with in the Refund and Cancellation Policy, which forms part of these terms.

8. Your data and your content

The content you put into the platform remains yours. Homio processes it in order to provide the service, in accordance with the contract and the Privacy Policy.

In relation to the data of your contacts, you are the controller and Homio acts as processor. It is for you to have a legal basis to process that data and to send the messages you send.

Where the data of your contacts is subject to the GDPR or the United Kingdom GDPR, the data processing terms that Homio makes available on request form part of this contract and govern that processing, including the standard contractual clauses for transfers to Brazil.

9. Intellectual property

The platform, the brand, the site, the code and the materials belong to Homio or to its licensors. The subscription grants a personal, limited, non exclusive and non transferable right of use for as long as the contract lasts. Nothing here transfers ownership.

10. Availability and limits of liability

We work to keep the service available, but it depends on third parties: cloud providers, carriers, Meta, Google and others. We do not guarantee uninterrupted or fault free operation, and we are not liable for unavailability caused by those third parties, by unforeseeable events or by force majeure.

To the fullest extent permitted by law, Homio's liability for losses connected to the service is limited to the amount you paid in the 12 months before the event. Homio is not liable for lost profits, lost business or indirect losses.

Nothing in this section removes a right that the law of your country of residence grants you and does not allow to be excluded by contract.

11. Sanctions and restricted countries

You state that you are not located in, and are not controlled by anyone located in, a country subject to comprehensive sanctions, and that you do not appear on a list of restricted parties maintained by Brazil, by the United Nations, by the United States or by the European Union.

Homio may refuse or terminate a subscription in order to comply with those rules.

12. Termination

You may cancel whenever you wish, as described in the Refund and Cancellation Policy. Homio may terminate for breach of these terms or for non payment.

Once the contract ends, access stops and your data remains available for export for 30 days. After that period it may be deleted, except for what the law requires us to keep.

13. Governing law and jurisdiction

These terms are governed by the law of Brazil. The courts of Vitória, Espírito Santo, Brazil have jurisdiction over any dispute arising from them.

If you contract as a consumer, this clause does not deprive you of the protection of provisions of the law of your country of residence that cannot be derogated from by agreement, nor of the right to bring proceedings before the courts of that country where the law grants it.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Language

This English version governs contracts entered into through the English version of the site. A Portuguese version of these terms exists and governs contracts entered into through the Portuguese version. Where the two versions differ, the one you contracted under prevails for your contract.

15. Changes to these terms

We may change these terms. The date at the top shows the last change. A relevant change will be announced 30 days in advance, and continuing to use the service after that means you agree. If you do not agree, you may cancel without penalty.

16. Contact

contato@homio.com.br Rua Henrique Novaes, 88, room 605, Vitória, Espírito Santo, 29010-490, Brazil